• A detailed description of the fault or issue
• Your Order Number
• Your Name
• Email Address
• A contact Phone Number

What happens next?
Our Customer Service department will evaluate the request to determine the best plan of action moving forward. If it is determined that the product is indeed faulty, we will provide a resolution that may involve a replacement product or a refund. We will also issue you a Return Authorisation, a Repy Paid postage note and further instructions about what you need to do next.

This will normally involve taking the faulty product (preferably with the original packing used to ship it to you) plus a printed copy of the Repy Paid postage note to your local Australia Post outlet.

Australia Post will scan the postage note and attach a printed label to your package ready to ship. You will also be provided with a postage receipt. You do not need to do anything else. When we have been notified that the faulty product has been receipted by Australia Post, your replacement product will be sent immediately or a refund processed as per the resolution decided upon by Customer Service.

Will I be charged to send a faulty product back?
If Customer Service have issued you with a Return Authorisation, GAME will cover all return postage for the product as per the Repy Paid postage note. However we are unable to cover postage costs for items sent from international locations.