If I've been sent the wrong item, how do I return it?
If you believe you have been sent an incorrect product or if you have received a product that does not match the product description, please create a Support Request as soon as possible using the "GAME.com.au Order Enquiry" option on the Contact Form, making sure to include:
- A detailed description of the fault or issue
- Your Order Number
- Your Name
- Email Address
- A contact Phone Number
What happens next?
Our Customer Service department will evaluate the request to determine the best plan of action moving forward. If it is determined that an incorrect product has been sent to you or the product does not match the product description, we will provide a resolution that may involve a replacement product or a refund. We will also issue you a Return Authorisation, a Repy Paid postage note and further instructions about what you need to do next.
This will normally involve taking the incorrect product (preferably with the original packing used to ship it to you) plus a printed copy of the Repy Paid postage note to your local Australia Post outlet.
Australia Post will scan the postage note and attach a printed label to your package ready to ship. You will also be provided with a postage receipt. You do not need to do anything else. When we have been notified that the incorrect product has been receipted by Australia Post, your replacement product will be sent immediately or a refund processed as per the resolution decided upon by Customer Service.
Will I be charged to send an incorrect product back?
If Customer Service have issued you with a Return Authorisation, GAME will cover all return postage for the product as per the Repy Paid postage note. However we are unable to cover postage costs for items sent from international locations.