You must return any item using the Tax Invoice supplied with your product and have your credit or debit card used for the original purchase with you for the Store to process the refund. If you no longer have the Tax Invoice, a copy can be reprinted by in the My Orders area of the website.

If you purchased a 'bundle deal', please remember that all parts of the bundle must be returned for a refund to be processed. 

• If you return any products to us, please obtain a Proof of Posting receipt from the Post Office. We are unable to accept responsibility for any parcel returned to us.
• International customers should be aware that we are unable to refund any postage and packing costs incurred in returning a product to us under our Returns Policy.
• Please note items bought in 'bundle deals', such as 2 for $30 or hardware and software packs, if returned separately, will result in the full price being charged for other items in the special offer - and the refund adjusted accordingly.

Will I be charged to send an unwanted product back?
If the product has already been shipped to you, GAME is unable to cover postage costs for returning the item. You can however return the product to any GAME Retail Store throughout Australia. 

If Customer Service have issued you with a Return Authorisation, GAME will cover all return postage for the product as per the Repy Paid postage note. However we are unable to cover postage costs for items sent from international locations.